BOOKING

POLICIES & PROCEDURES:

At Kraken Massage & Body, we understand that unanticipated events occur in everyone's life. In our commitment to provide an effective and outstanding experience to all of our customers and out of consideration for our therapists' time, we have adopted the following policies:

ARRIVAL TO YOUR SESSION

Please have your intake form completed prior to your appointment time. We email you a secure digital intake form upon booking so that you can take your time filling out the appropriate medical information. We do not wish to take time away from your appointment to complete this form.

Please arrive for your appointment 5 minutes prior to the scheduled starting time. All services offered have a specific time schedule and a slightly early arrival allows for a relaxed and unhurried experience. If late arrival is inevitable, your massage may be shortened in order to keep on schedule. Every client is important to us and we want to ensure that every client gets their full allotted time.

CANCELLATION POLICY

At Kraken Massage & Body, we have a 24 hour cancellation policy. This window gives us time to fill the space on your therapist’s schedule and without that notice, your therapist’s schedule will be empty. We have this policy to make sure that our therapists are compensated for their time.

If you need to cancel or reschedule your appointment, you can do so up to 24 hours prior to your appointment start time without penalty. However, if you cancel your appointment with less than 24 hour notice, you will be charged a cancellation fee of $50. This fee goes directly to the therapist and is solely to compensate them for their lost time. Failure to pay this fee will preclude you from booking future appointments at either of our locations. If we notice a pattern of cancellations with less than 24 hours notice, then we may ask you to prepay for your next appointment.

Full booked service payment is charged for the following reasons:

1. No-show or missed appointments.

2. Cancellations within a 3 hour time window prior to the scheduled appointment start time.

3. Late arrivals – arriving late for a service may require shortening the length of the treatment.

Remember, we value our time as well as yours, and there are many clients looking for massage appointments at the last minute. Cancellations or no-shows do cost us money. We are happy to help and serve you, but we need to make a living as well.

LATE ARRIVAL POLICY

Arriving late for a service may require shortening the length of the treatment. Full payment will be charged.

SCOPE OF PRACTICE

Kraken Massage & Body therapists are licensed professionals and are held to the highest standards of the American Massage Therapy Association. Massage Therapy is a profession in which the scientific manipulation of the soft tissues of the body for the purpose of normalizing those tissues and consists of manual techniques that include applying fixed or movable pressure, holding, and/or causing movement of or to the body, with the intention of positively affecting the health and well-being of the client.

Massage Therapists do not diagnose illness, disease or any other physical or mental disorder. As such, the massage therapist does not prescribe medical treatment or pharmaceuticals nor is any spinal adjustment performed. Massage therapy is not a substitute for medical attention, and it is essential that all health information provided be true and correct. The massage therapist is required to refer you for diagnosis and to follow recommendations of your physician. Please speak with your therapist or contact us regarding any specific treatments or modalities.

SICKNESS POLICY

Kraken Massage & Body recognizes that both massage therapists and clients are vulnerable to infections and given that we ask clients to cancel appointments when they are feeling unwell, we will do the same for you. If you have any of the following contagious illnesses the massage session will be rescheduled: Diarrhea, Vomiting, Fever, Sore Throat, Poison Ivy, Flu, Chicken Pox, Head Lice, Impetigo, Ringworm, Common Cold or anything that is, or could be contagious please reschedule your appointment as soon as you are feeling ill. We still request 24 hours notice in the case of illness, but understand that might not be possible for some illnesses.

INAPPROPRIATE MISCONDUCT

Inappropriate behavior is not permitted. The client understands that any suggestive or aggressive remarks, advances, or gestures will result in the immediate termination of the session and client will be liable for full payment of the scheduled appointment.

RESPECT FOR CLIENT NEEDS AND BOUNDARIES

The client may choose to leave on as much clothing as needed for comfort, refuse any massage methods, or stop the massage at any time and is free to leave; the treatment room doors are never locked.

The client will always be modestly draped. Only the area being massaged will be undraped. The client will be kept informed of the area to be massaged.

Occasionally, an emotional response to massage may occur. If this happens, it is absolutely ok to express those feelings in our safe, nonjudgmental environment - or you may request privacy and either temporarily pause or end the session. You are always in control of your massage session.

PROFESSIONAL BOUNDARIES

Requests for inappropriate conduct will not be tolerated, will be viewed as solicitation, and will be reported to the proper authorities if the therapist chooses. The client will be banned if this occurs.

The breast and genital area will not be massaged under any circumstances. Permission will be asked before working close to these areas; otherwise, a professional distance will be maintained.

We do not massage anyone under the age of 18 without signed intake form from parent/legal guardian. Parent/legal guardian must be present in the treatment room for anyone under the age of 18.

We have the right to refuse service and therapist or client may end the session at anytime.

If the therapist feels at any point their safety is compromised, the session will be stopped immediately and authorities may be called and full payment is due.

EXISTING AND NEW MEDICAL CONDITIONS

It is the responsibility of the client to keep the massage therapist informed of any medical treatment or medications currently being taken, and to provide written permission from the physician (when necessary) to continue massage therapy.

The client must keep the massage therapist informed of any health condition changes.

These policies and procedures are subject to change at any time. Thank you for your cooperation!